We provide reliable, secure IT services and solutions that let our clients thrive.
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Where we’re going
Our vision is to be recognized internationally for our unparalleled value and expertise, demonstrating exceptional service and commitment to our employees and our customers.
How we get there
Our mission is to deliver unmatched value and demonstrate superior expertise in the IT industry by continuously challenging and elevating industry standards.
We achieve this by investing in our employees, empowering them to provide exceptional service that reflects our core values.
This approach ensures that every client interaction transcends mere transaction to become true partnership, enabling us to integrate seamlessly into their operations and become an indispensable part of their success.
Valuing diverse perspectives and treating all stakeholders with consideration and dignity.
Upholding the highest standards of professionalism and ethical behavior in all interactions.
Taking responsibility for our actions and outcomes, ensuring reliability and trustworthiness.
Emphasizing teamwork both within the company and with clients, fostering open communication and mutual support.
Continuously seeking creative solutions and advancements to stay ahead of industry trends.
Fostering a culture of support and excellence where the company invests in its employees, employees are dedicated to client success, and clients engage actively with our mission, creating a cycle of prosperity and growth for all involved.
Dedicated to fostering the ongoing advancement of our employees and clients by equipping them with the resources, insights, and support needed to perpetually improve and reach their objectives.
President
Alex pairs a drive to find the solution that actually fits each client with a lifelong love of technology. He has over 15 years of experience with small and mid-sized businesses’ IT across commercial insurance, retail, finance, construction and maintenance, and marketing.
Off the clock: Skiing, hunting, home automation and DIY projects
Client Success Manager
Morgan brings 10 years of customer and client success experience and is known for clear communication, strong relationships and quick problem-solving. A graduate of Southern Methodist University with a degree in History, Morgan pairs sharp analytical thinking with a talent for understanding what clients need.
Off the clock: Baking
Technical Customer Experience Manager
Dustin joined The IT Dept in 2024 with extensive experience in technology from both the help desk and business side. He has spent the past 10 years helping companies improve their customer service, working directly with business owners and vendors.
Off the clock: Golf, cooking, reading and building Legos
Technical Solutions Specialist
Thomas holds a BBA in Entrepreneurship from UNT and joined to help grow the business and refine procedures and documentation. He has over 8 years of IT experience, 5+ in MSP environments supporting Microsoft 365, Azure, Salesforce, workstations, servers and networks, on top of 20 years in customer service.
Off the clock: Tabletop games, video games, reading and home IT projects
Levels 1, 2 and 3
Skilled help desk technicians ready to assist with your issues 24/7/365.
VP of Squeaky Toys and VP of Office Security. Woof. (You’ll find both of them roaming the office on our home page.)
We look at your security, backups, email and devices, then tell you plainly what we’d fix first. You keep the report whether or not you ever hire us.
