The Foundation Package
Our managed IT service: everything a small or medium-sized business needs from IT, in one package, run by one accountable team.
The Foundation Package
Everything that’s included
One team covers your help desk, monitoring, security, backups and Microsoft 365, and handles all of it day to day.
- Outlook won’t sync on a new phoneResolved · 6 minSet up a laptop for Monday’s new hireIn progress · todayShared printer offlineResolved · 12 min
Example tickets
Help desk for every user
Remote help desk support for your team, plus remote maintenance and support of your infrastructure.
Remote monitoring & management
Agents on every covered device report hardware failures, low disk space, missing updates and more, and we respond.
Microsoft 365 management
Setup, configuration, security and ongoing management of Office apps, Outlook, Teams, SharePoint and OneDrive.
Microsoft 365 backups
Daily cloud backups of your Microsoft 365 data, encrypted with 256-bit AES and kept on a rolling 30-day basis.
Email security
Filtering and monitoring that keeps phishing, spam and malware out of your inboxes.
Two-factor authentication & SSO
Every sign-in needs a password and a second check.
DNS monitoring
Continuous oversight of DNS so your website and online services stay reachable.
Network management
We monitor, update and support your network appliances.
System map
A clear layout of your systems and services so you can see your whole environment.
Third-party software help
If we can’t fix a problem in software you use, we open the ticket with the vendor and drive it to a solution.
Minimum Standards onboarding
We bring your environment up to our Minimum Standards during your first year.
Hardware, project work and add-ons (such as advanced endpoint protection, email archiving or Salesforce management) are quoted separately. Full scope is defined in our Services Guide and Master Services Agreement. Every client is brought up to our Minimum Standards.
Start with a free IT risk assessment
We look at your security, backups, email and devices, then tell you plainly what we’d fix first. You keep the report whether or not you ever hire us.