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The IT Dept LLC

Privacy Policy

Effective November 9, 2026. What we collect on this website, why, who we share it with, and the choices you have.

Who we are

The IT Dept LLC (“The IT Dept”, “we”, “us”) provides managed IT services to businesses. This policy covers theitdept.co and the information we collect through it.

It does not cover the information we handle while providing IT services to our clients. That is governed by our Managed Service Agreement and Services Guide. Our client portal (portal.theitdept.co) has its own terms.

Information you give us

Risk assessment and contact forms. When you request a free IT risk assessment, we ask for your first and last name, work email, phone number, company, job title, number of employees, city and state, and anything you choose to tell us about your IT.

Email and phone. If you email or call us, we receive your contact details and whatever you share.

Booking a call. Our “book a call” links go to Calendly, which collects your name, email and chosen time under its own privacy notice.

Information collected automatically

Like most websites, ours collects some information automatically when you visit:

  • Hosting and security. Our site is served by Cloudflare, which processes your IP address, browser details and the pages you request to deliver the site and protect it from attacks.
  • Analytics. We use Google Analytics, Microsoft Clarity and Metricool to understand how visitors use the site: which pages are viewed, how people arrive (for example from a search or a link), roughly where they are, what device and browser they use, and actions such as clicking our phone number or booking link. Microsoft Clarity also records anonymized session replays and heatmaps showing how pages are scrolled and clicked. What you type into our forms is masked and is not recorded.
  • Campaign details. If you arrive from a link with campaign tags (such as an ad or an email), we keep those tags and the page you landed on for the rest of your visit, and send them with any form you submit so we know how you found us.

These tools use cookies and similar technologies. You can block or delete cookies in your browser settings, and you can opt out of Google Analytics with Google’s opt-out browser add-on. The site works without cookies.

Do Not Track. There is no common standard for responding to browser “Do Not Track” signals, so our site does not currently respond to them.

How we use information

  • To respond to your request, schedule and carry out your risk assessment, and talk with you about our services.
  • To provide services to you if you become a client.
  • To send occasional emails about our services, IT and security news. Every marketing email includes an unsubscribe link, and you can ask us to stop at any time.
  • To understand and improve our website and marketing.
  • To keep our website and systems secure and to meet legal obligations.

How we share information

We do not sell your personal information, and we do not share it with third parties for their own marketing.

We share it only with service providers that help us run our business, who may use it only to provide their services to us:

We may also disclose information if the law requires it, to protect our rights or the safety of others, or as part of a merger, acquisition or sale of our business.

How long we keep it

We keep personal information for as long as we need it for the purposes above, including our ongoing relationship with you and our legal, tax and accounting obligations. When we no longer need it, or when you ask us to and we are not required to keep it, we delete it.

Your choices and rights

You can ask us to:

  • tell you what personal information we hold about you and give you a copy,
  • correct information that is wrong,
  • delete your information, or
  • stop sending you marketing emails.

Email hello@theitdept.co to make a request. We may need to confirm your identity first, and we will respond within 45 days. We will not treat you differently for making a request. If we decline a request, we will tell you why, and you can ask us to reconsider by replying to that email.

Security

Security is what we do. We protect personal information with access controls, multi-factor authentication, encryption and monitoring, and we limit access to the people who need it. No system is completely secure, but we work to keep your information safe and will notify you if a breach affects your information as the law requires.

Children

Our website is for businesses and is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has given us information, contact us and we will delete it.

Where information is processed

We are based in the United States, and the information we collect is stored and processed in the United States by us and our service providers.

Changes to this policy

We may update this policy as our website or services change. We will post the new version here and change the effective date at the top. If we make a significant change, we will make it clear on this page.

Contact us

The IT Dept LLC
6510 Abrams Rd Ste 440
Dallas, TX 75231
hello@theitdept.co · 214-550-7723