Open now in Texas and South Florida
Your business’s
IT Department
One team that answers your help desk requests, keeps every computer secure and backed up, and helps you decide what’s next for your technology.
Scroll down to see how we make IT S.I.M.P.L.E. or hover over anyone to meet them
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Service
We handle your day-to-day IT operations, issues and questions.
- We’re who you turn to when something breaks. Reach us however is easiest for you to report an issue, ask a question or request a change. Every request is tracked until it’s done.
- The right fix, fast. We prioritize every case by its impact on your business, so anything that stops your team from working gets handled first.
- We act like part of your company. We keep up with what’s happening in your business so we can serve you and your team better.
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Infrastructure
We monitor your hardware and services to make sure everything is running smoothly.
- We handle the IT closet. It’s not just a mess of cables anymore; it’s the lifeblood of your business. We keep it current and sized for your needs.
- We order your hardware. We advise on what you need, buy it through our distributor partnerships, set it up and ship it to you.
- We track your warranties. Equipment breaks. We track warranties so anything covered gets replaced quickly and at no cost.
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Maintenance
We keep everything up to date and working properly.
- We monitor every device centrally. Catching problems early is the best way to avoid downtime, so we watch every part of your devices.
- We step in before failures. When monitoring flags a problem, we take corrective action before it turns into downtime.
- We get it fixed. In warranty or out, we run the repair process for you.
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Protection
We protect your endpoints, network, and data.
- Enterprise Grade Security. Anti-virus alone isn’t enough anymore. Our security tools watch your systems around the clock and stop threats before they can do damage.
- Email security. Most intrusions start in the inbox. We use top-tier email scanning and quarantine to stop them getting in.
- Up-to-date patching. Current systems are the best baseline defense. We monitor every system to keep it patched.
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Leadership
We work with you to shape your IT strategy.
- We help you plan what’s next. We are here to help advise you on the next steps your company should take with its technology.
- Better prices through our partners. Our distributor partnerships get you better prices on the hardware and software you buy.
- We design your systems. We plan and set up your systems to run efficiently and give you the most value.
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Education
We help you and your team with how-tos and training.
- Systems training. We build training that actually helps your employees use the tools they have.
- Security training. Security starts with people. Our courses teach your team what to watch for and when to flag it.
- Answers to your questions. Heard about a new technology? Something behaving oddly? Ask us.
Support, technology and experts for your business, without the cost of hiring an IT team.
The Foundation Package
Everything you need to be efficient and secure in today’s digital environment
The Foundation Package is our managed IT service: one team covering your help desk, security, backups and Microsoft 365. Hardware, project work and add-ons are quoted separately, before any work starts.
- Outlook won’t sync on a new phoneResolved · 6 minSet up a laptop for Monday’s new hireIn progress · todayShared printer offlineResolved · 12 min
Example tickets
Help desk for every user
Remote help desk support for your team, plus remote maintenance and support of your infrastructure.
Remote monitoring & management
Agents on every covered device report hardware failures, low disk space, missing updates and more, and we respond.
Microsoft 365 management
Setup, configuration, security and ongoing management of Office apps, Outlook, Teams, SharePoint and OneDrive.
Microsoft 365 backups
Daily cloud backups of your Microsoft 365 data, encrypted with 256-bit AES and kept on a rolling 30-day basis.
Email security
Filtering and monitoring that keeps phishing, spam and malware out of your inboxes.
Two-factor authentication & SSO
Every sign-in needs a password and a second check.
DNS monitoring
Continuous oversight of DNS so your website and online services stay reachable.
Network management
We monitor, update and support your network appliances.
System map
A clear layout of your systems and services so you can see your whole environment.
Third-party software help
If we can’t fix a problem in software you use, we open the ticket with the vendor and drive it to a solution.
Minimum Standards onboarding
We bring your environment up to our Minimum Standards during your first year.
What clients say
He didn’t make you feel stupid or belittled no matter what the question was.
Employee, Broten Garage Door Sales
On the first call, Mr. Fulton discerned exactly what I needed, made a recommendation and told me he would get back with me. Within 24 hours, he called back with a computer recommendation, a link to the store where I could purchase it, and promised he would set it up for me when it arrived at my door. … I cannot stress enough Mr. Fulton’s expertise with the technology, his patience in directing me in how to do what needed to be done here, and any follow-up that might be needed.
Client, South Bend, Indiana
Start with a free IT risk assessment
We look at your security, backups, email and devices, then tell you plainly what we’d fix first. You keep the report whether or not you ever hire us.
“I believe that by doing right by my clients, they are empowered to go and do the same for their customers and in their communities…”
What you get
A plain-English risk report
Where you’re exposed today across security, backups, email and devices, ranked by what could actually hurt the business.
A prioritized fix list
What to fix first, what can wait, and roughly what each item costs, so you can make the call with real numbers.
A 30-minute review with us
We walk you through the findings and answer questions. You keep the report whether or not you ever hire us.